Young people fear phone calls. And Google sees this as a potential business opportunity to make money. To address this, they offer a new digital assistant that young people are supposed to use to get tasks done.
About a third of young people between 18 and 34 fear phone calls. This is mainly because many young people fear receiving bad news:
- 23% of 18 to 34-year-olds never answer a phone call.
- About 61% of this age group prefer to receive a message rather than a voice call.
- More than half of 18 to 24-year-olds believe that a call out of the blue means bad news.
Google sees a new business opportunity in these concerns to attract new customers to its platform.
Virtual Assistant to Reserve Restaurants or Cancel Doctor Appointments
What does Google do? Google aims to provide young people with a new way to engage in so-called asynchronous communication. To this end, Google intends to offer a new digital assistant. This has been reported by the English-language magazine Fastcompany.com.
The idea behind this digital agent is that Google’s artificial intelligence calls a restaurant to reserve a table, cancel the next doctor’s appointment, or simply have a quick chat with a business. So far, the concept is only available in the United States.
When and if this feature will come to Germany is not yet known. Initially, the feature is supposed to be available only in the USA. However, it could well be that in the future you will hear not a person, but an AI on the other end of the line.
A trend seems to be particularly popular among young people of Gen Z: job ghosting. This is indicated by survey data from a platform that questioned applicants and companies: 78% of all applicants are said to have intentionally ignored the employer: Gen Z has a popular trend: They do not attend job interviews
