A user should receive a repaired PC. However, the supplier is not handling the package gently.
Our title image is a symbolic image.
This is what the user reports: In a widely noted post on Reddit, a user shared the delivery of his gaming PC, which his wife filmed for him. In the short video, you can see how the supplier throws the package from edge to edge to transport it through the driveway of the house. He himself writes:
This video shows how the driver brings the box to my door. The driver initially opened the door and threw my PC out of the back of his van, at which point my wife started recording a video.
He continues in the thread by sharing another photo, where you can see the damaged shipping box of the gaming system. The user added that he demanded a full refund for the incident, but is currently being sent back and forth between the PC manufacturer and the shipping company. Because no one wants to take responsibility for the damages.
The sender is responsible for the shipped goods
How does that work with us? The sender is responsible for ensuring that the goods being shipped do not suffer transport damages (via smileypack.de). Therefore, he should label the package with the appropriate warning signs.
With us, there is often the recommendation to stick labels such as “Fragile!” or “Do not throw!” on the packages. However, this is not a guarantee that the packaged goods will actually arrive undamaged at the recipient’s address.
For hazardous materials or certain delicate goods, there are statutory labeling requirements, while normal packages containing fragile items (like glass, electronics, porcelain) do not have such warning requirements.
You should not accept damaged packages
Damaged or broken deliveries are not unusual with us either, as many things can go wrong on the way to us. From the seller to your front door, several people are involved who can all make a mistake. And if it ends up being the package delivery person who drops your package during delivery (via vis.bayern.de)
Here’s what you should do with a damaged package:
- The acceptance can be refused directly in case of visible, severe damage.
- The damage should be documented immediately and thoroughly: for example, with photos, a video, or a written confirmation from the deliverer.
- For hidden damage, there is a deadline of seven days – within this time the damage should be reported to the retailer
- Claims are always made directly against the seller, never against the package service. Because subsequently, the seller can assert the damages against the package service.
- It is also important: Do not repair or dispose of the damaged items before the retailer decides or coordinates the further actions.
Among gamers and experienced buyers, it is now recommended to record the unpacking of high-priced and valuable devices with a mobile phone or camera in any case. Because then you can prove to sellers that the damage existed beforehand and that you are not the culprit or that the goods were not even in the box.
In a particularly frustrating case, Amazon suspected a family father of returning a fake graphics card to the warehouse. However, he received the counterfeit product from Amazon itself. Unfortunately, he could no longer prove the forgery, as Amazon had disposed of it. It took almost 5 months for the father to get his money back: Gamer buys graphics card on Amazon, receives fake product – seller refuses refund until return of the “correct” item
