On November 19, 2019, Google Stadia launches. But many cannot play. Who is affected and are there solutions? And are there differences between Premiere and Founders Edition?
When does Google Stadia launch? Google Stadia, Google’s new cloud gaming service is expected to launch tonight around 6 PM. But many players who want to play cannot.
Stadia is not delivered on time
This is why many cannot play yet: Many users are still waiting for their Stadia package, which Google has supposedly already shipped but has not yet arrived.
Moreover, it is unclear why some customers are receiving their packages later than others. The order date does not seem to be a criterion at least.
This is the problem: Mein-MMO reader Felix also commented on this in an email:
[…]As you surely know, Google Stadia launches in a week for the pre-order customers of the Founders or Premiere Edition. […] From June 3, the Founders Edition could be ordered, I ordered it on June 6. Nevertheless, the delivery is only scheduled for November 27-28. That’s almost a week after launch! Others ordered in August and are receiving their delivery several days earlier. This really frustrates me and I find it so unfair. […]
Mein-MMO reader Felix
And more buyers are affected. For instance, SchwablLoL writes on Reddit: “Ordered in Germany on June 6, 2019 and my order says delivery between November 25 and 26. Also, I can no longer cancel my order, but I hope it will be shipped today.”
Are only German players affected? No, other players are also waiting for their orders. Players in other countries worldwide are also complaining that Google Stadia is arriving late or has not been shipped at all.
Premiere and Founder’s Edition affected
Are there differences in the order versions? Both Premiere and Founder’s Edition are equally affected.
A player from the Netherlands wrote that he pre-ordered the Founder’s Edition of Stadia on June 7, with an expected delivery date between November 21 and 22, which is significantly before some Founder’s Editions.
Google is working on order issues
Payment issues: In an official Reddit post, Google already explained that there are issues with the bank or credit card for some Stadia purchases. Google promises to work on a solution.
If you have problems with your purchase or order, you should contact support directly in the Google Store.
Can I check my order? If you are not sure whether Stadia has already been shipped, you can check in your Google account under the “Orders” tab to see if Google has shipped the package.
Do you want to know more about the launch of Google Stadia? Then check out our overview article where we summarize all the important information:
Did you also pre-order Google Stadia and are now waiting for your package or has your package already arrived?
