Ubisoft’s service Uplay experienced an outage on Monday evening, July 1st. Players received the message “You have been logged out. Your account has been accessed from another location. This may affect your game.” Ubisoft has confirmed: No one has been hacked, and no data is at risk.
This is the fear players currently have: Players on PC are getting messages from Uplay that are alarming them. The service reports: “You have been logged out.”
It seems like there are hackers at work trying to hijack accounts and cause mischief.
Players are afraid they are the target of a malicious attack.
However, according to Ubisoft, it’s “just” a service outage affecting all PC players.
“Uplay hacked?” – Ubisoft reassures on Twitter
This is what Ubisoft says: Ubisoft has reassured via Twitter that it is just a “visual error” due to a “degradation.”
What exactly is meant by “degradation” is not clear.
At the moment, Ubisoft cannot say when the problem will be resolved.
Ubisoft assures players that no one has been hacked. Currently, Ubisoft is working on resolving the issue.
What is the problem? Those affected cannot currently use Uplay and, therefore, cannot play online games like The Division 2 on PC.
However, it is still possible to play games in offline mode, such as Anno 1800.
“Logging in and out” helps some PC players
Is there a solution? Some players report that they solved the problem by logging into the Ubisoft Club website and then back into the browser.
Or you can log out of the browser and then into Uplay. Logging in and out seems to resolve the issue for some.
Currently, the mood in the Ubisoft forum is somewhat tense. After all, the outage at Uplay is occurring right during prime time in Europe (via forums.ubisoft).
But for now, it seems there’s nothing to do but wait or try logging in and out.
Update 11:02 PM: Ubisoft has reassured players. They have resolved the issue and deployed a fix.
Just this evening, there was also good news for one of Ubisoft’s online games:
