An action game on Steam makes an annoying mistake, blocking players’ access

In the 2D action platformer Valfaris on Steam, players fight as the warrior Therion in a destroyed sci-fi fortress against enemies. Recently, some users complained that they no longer had access to the game.

Which game is it about? It is about the game Valfaris. It is a 2D action platformer where you fight as the warrior Therion in a destroyed sci-fi fortress against hordes of enemies.

The game, which was released on October 10, 2019, on Steam, combines fast-paced combat, exploration, and challenging boss battles. Overall, the game has 87% positive reviews.

However, some users complained that they no longer had access to the game.

Publisher has games of a key provider blocked

Why did some players lose access? The issue affected only players who had bought their game key through the site Fanatical. A “key” is a code that you can enter on platforms like Steam to gain access to the game.

The user Mysteryisred shared on Reddit a screenshot that states that the key no longer works due to a decision made by the publisher.

You can view the corresponding post on Reddit here:

The player wolfegothmog then wrote on Reddit that the publisher “screwed up” and revoked a bunch of keys that were sold on Fanatical.

Other users also confirmed this theory on Reddit and then approached the publisher and Fanatical, who quickly commented on the incident.

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How is Fanatical responding to the incident? Fanatical responded just three hours after the post on Reddit. In the message, Fanatical thanks players for the reported tickets, as they help to relay information to the publisher.

According to the statement, there was an error on the part of the publisher, and they are already working on a solution. It was not intended for users’ keys to be blocked. Six hours later, Fanatical provided an update to the community that the issue was resolved and that users should be able to access the game normally again.

Another player did not have problems with blocked keys but asked whether they could inherit their games in case of their death. The user’s inquiry should not go unanswered by Valve: A user asks Valve if they can inherit their many games on Steam – they respond