A gamer claimed his defective Nvidia RTX 3080 to Asus. As a replacement, the manufacturer sent him 3 graphics cards in succession, all of which had defects. Only with the 4th replacement card did his odyssey come to an end.
The warranty process for defective hardware can sometimes take a very long time. The affected component is sent in or handed over on-site at the dealer.
After that, a check is performed by the manufacturer, which usually ends with a repair or a replacement and hopefully does not incur any additional costs despite the warranty.
A gamer reporting his service case on Reddit went through this described process with his RTX 3080 from Asus. However, the manufacturer’s support needed several attempts and 4 graphics cards before the problem was finally resolved.
Gamer Receives 3 Defective Graphics Cards as a Replacement
What happened during the claim? On Reddit, the gamer fedlol reports about the service case he had to endure with his Nvidia RTX 3080 from Asus. The graphics card sporadically did not display an image. Therefore, fedlol sent the card in September 2023 for warranty repair to the manufacturer.
The RTX 3080 was returned unrepaired, as supposedly no fault was found. However, according to the gamer, the graphics card now had 2 huge scratches on the underside.
It took a month for the gamer, thanks to his persistence, to convince support to check the card again. Fortunately, no unnecessary additional costs were incurred in the process, unlike another user when he visited a PC workshop.
When I originally sent my GPU back via RMA (it sporadically output a black screen), they told me that nothing was wrong with it after testing and sent it back to me with two huge scratches on the back plate. I should have charged them for the scratches.
It took a month to get them to test it a second time. Then they concluded that it was no longer functional, […]
fedlol on Reddit
What happened next? When fedlol received a different RTX 3080 as a replacement from Asus support, he noticed that it was not very securely packaged and was therefore bent.
For this reason, he claimed this replacement card, which at least corresponded to the original version and, unlike in the case of another gamer, was not replaced with a cheaper model.
Then he received two more graphics cards that also had defects. Due to visible warping of the boards, backs, fan covers, and slot covers at the connectors, he also sent these two cards back to Asus untested.
They sent a bent specimen, I sent it back, they sent another, I sent it back again, etc. There was no refund. If anything, it cost me gas money to have to go to the post office so often.
And I don’t believe that they worked. I didn’t bother to test them, but every time they sent me a replacement card, there was a note saying that the last card had failed the test and was replaced.
fedlol on Reddit
After a long 3 months and a total of 3 defective replacement graphics cards, the gamer is said to have finally received a functioning RTX 3080 in December 2023. Whether this was because the card was better packaged than the previous ones, the gamer unfortunately does not tell us.
Not every problem with a graphics card requires such a long time and effort to resolve. A gamer who initially had difficulties with his new graphics card learned that it could be resolved quickly with some help: Player builds 1,800 euro gaming PC, only has meager 6 FPS in games – While the solution is quite simple
